| | About Time Warner Cable Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located mainly in five geographic areas — New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media Sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable. More information about the services of Time Warner Cable is available at www.timewarnercable.com, www.twcbc.com and www.twcmediasales.com. We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. JOB SUMMARY:
Responsible for supervising and coordinating day-to-day activities of the MDU Direct Sales employees in Appleton, Green Bay and surrounding areas. ESSENTIAL DUTIES & RESPONSIBILITIES :
1. Responsible for staff scheduling to provide optimal coverage and to ensure a 95% service level is maintained at all times.
2. Motivate staff to ensure an efficient and productive operation to meet customer expectations and company goals.
3. Administer job standards, coaching, disciplinary actions and prepares job evaluations and performance appraisals.
4. Compile daily, weekly and monthly department reports measuring productivity, statistics and sales results.
5. Monitor sales to ensure consistency in the sales presentation. Evaluate training needs and takes action on results.
6. Communicate regularly with manager regarding sales and training issues.
7. Manage projects as assigned.
8. Perform all other duties as assigned. REQUIREMENTS:
•.High School diploma preferred
•Three to five years of sales, telemarketing, or related sales experience preferred.
•Previous supervisory or lead experience with demonstrated ability to effectively lead large groups of employees, train personnel, and communicate/enforce policies and procedures.
•Proficient computer skills with strong knowledge of word processing and spreadsheet applications. Working knowledge of on-line billing or management information systems.
•Ability to speak effectively
•Strong problem-solving skills with the ability to apply common sense understanding to carry out difficult instructions or plans.
•Excellent organizational skills with the ability to perform effectively in a fast paced multi-tasking environment.
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