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Categories: Health Care
The Housekeeper is responsible for daily housekeeping routines such as cleaning patient rooms, offices, and public areas while ensuring a safe and risk preventative environment within OSHA regulations.
Carries out housekeeping duties in the manner specifically directed by supervisor with regard to order and techniques of cleaning duties.
Minimum of one (1) year experience in housekeeping duties, preferably in a health care facility.
Must be able to work with minimal supervision. May be required to work overtime and flexible hours.
- Perform routine cleaning tasks of patients rooms, offices, and public areas as assigned by supervisor: vacuum, dust, mop, sweep and take out trash; ensure adequate linens are kept in facility; clean areas with disinfectants and refill supplies (paper products, soap, etc.).
- Keeep cleaning supplies and equipment safely stored when not in use and away from patient access when in use.
- Assist Plant Operations Manager as needed.
- Report any situations that may affect the health and well being of patients or employees.
- Comply with established measures for infection control, OSHA regulations, and Safety/RIsk Management plans, policies, and procedures.
- Able to read and understand MSDS information on cleaning products.
- Proper knowledge of Personal Protetive Equipment as related to job duties.
- Assist in assuring a safe and risk preventative environment.
- Use time contructively and in an organized manner to accomplish assigned tasks.
- Address patients, visitors, and co-workers in a pleasant and respectful manner.
- Assist in any emergencies that may arise.
- Attend to all mandatory facility in-services and staff development activities as shceduled.
- Effectively demonstrates an ability to recognize the importance of adapting to the various patient age groups, particularly in communications with these populations.
- Other responsibilities as assigned by the Plant Operations Manager.
BEHAVIORAL AND PERSONAL EFFECTIVENESS:
- Demonstrates a commitment to finding solutions to problems rather than complaining about them or blaming someone. Will ask others to do the same.
- Does not complain about others regardless of position in the organization and will ask others to do the same.
- Does not engage in the three Bs - bickering, back-biting, and blaming. Will ask others to do the same.
- Acknowledges and remembers that no one is perfect - that human errors are opportunities, not for shame or guilt, but for forgiveness and growth.
- Takes initiative to solve problems and accepts responsibility for own choices.
- Recognizes that everyone that enters the department is a customer and will try to anticipate their needs by asking them if they need assistance and will encourage others to do the same.
- Demonstrates a commitment to finding solutions to concerns or problems even if they need assistance and will encourage others to do the same.
- Endeavors to meet customer needs in a time fram acceptable to them. When unable to meet their needs within the time frame, will communicate and work with the customer to renegotiate acceptable time frames.
- Demonstrates through own actions, commitment to the organizations guiding values.
- Adhere to facility, department, corporate, personnel and standard policies and procedures.
- Attend all mandatory facility in-services and staff development activities as scheduled.
- Adhere to facility standards concerning conduct, dress, attendance, and punctuality.
- Support facility-wide quality/performance improvement goals and objectives.
- Maintain confidentiality of facility employees and patient information.
KNOWLEDGE, SKILLS, AND ABILITIES:
This section describes what knowledge, skills, and abilities an employee in this position should currently possess. This list may not be complete for all knowledge, skills, and abilities required for this postiion.
- Knowledge of assessment and referral techniques and accepted procedures.
- Knowledge of patient assessment, family motivating treatment planning techniques.
- Knowledge of external review organizations (i.e. managed care, Medicare, Medicaid, state gatekeeper for Medicaid).
- Knowledge of patients rights, advanced directives, adult and child abuse laws, and emergency detention.
- Knowledge of complex patient care planning.
- Knowledge and utlization of crisis intervention techniques.
- Knowledge of payor resources and financial planning.
- Excellent leadership and negotiation skills.
- Excellent customer relations skills.
- Excellent organizational and interpersonal communication skills.
- Skill in interacting with multiple individuals with diversified roles and perspectives.
- Skill in organizing and prioritizing workloads to meet deadlines.
- Skill in telepone etiquette and paging procedures.
- Effective oral and written communication skills.
- Ability to communicate effectively both verbally and in writing.
- Ability to handle conflicting situations.
- Ability to focus on details in a busy environment.
- Ability to operate in an unstructured environment, orchestrate a myriad of activities and to manage multiple priorities within complex systems.
- Ability to tolerate ambiguity, uncertainty, and change.
- Ability to work at a rapid pace.
- Ability to communicate effectively with patients and co-workers.
- Ability to adhere to safety policies and procedures.
- Ability to use good judgement and to maintain confidentiality of information.
- Ability to work as a team player.
- Ability to demonstrate tact, resourcefulness, patience, and dedication.
- Ability to accept direction and adhere to policies and procedures.
- Ability to recognize the importance of adapting to the various patient age groups.
- Ability to work in a fast-paced environment.
- Ability to mee deadlines.
- Ability to react calmly and effectively in emergency situations.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS:
This section describes how an employee in this postion currently performs the functions of this position. Modifications to the manner in which this job may be performed will be reviewed on a case by case basis.
- Ability to stand, or walk up to six hours, sit for up to two hours.
- Abilit to spend 20% of the workday outdoors in varying temperatures and 80% indoors in varying temperatures.
- Ability to occassionally push/pull wheeled carts from 200 lbs.
- Ability to frequently lift and carry up to 10 lbs; occassionally lift and carry up to 100 lbs.
- Ability to see well enough to read written materials.
- Ability to discern a variety of odors.
- Ability to handle hazardous/infectious waste on an occasional basis.
- Abilit to work in an environment where the noise level is frequently high; where chemicals are frequently used in cleaning; where mechanical and electrical hazards may occasionally be present; and where dust, mist and stream are frequently generated in housekeeping tasks.
- Ability to respond to exposure to blood and bodily fluids.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:
This section describes those machines, tools, equipment, and other work aides an employee in this postion must be able to use.
- Telephone and paging system.
- Copy Machine
- Policies, procedures, plans, and program manuals.
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