| | About Time Warner Cable
Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located mainly in five geographic areas — New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media Sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable. More information about the services of Time Warner Cable is available at www.timewarnercable.com, www.twcbc.com and www.twcmediasales.com. We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. PURPOSE:
Focus upon acquiring new customers and also upgrading existing subscribers by working in assigned areas through door to door contacts, and to maintain a strong working relationship between the customer and Time Warner Cable. REPORTING RELATIONSHIP:
Direct Sales Representative—Direct Sales Supervisor—Direct Sales Manager—Director of Direct Sales—Vice President of Sales ESSENTIAL FUNCTIONS:
• Contacting active as well as non-active accounts within the one-hundred-twenty {120} non-active addresses (a batch) assigned each week, and the activities surrounding those addresses, including the ability to audit from the ground.
• Follow up on generated sales leads that require a home visit or phone contact.
• Provide quality customer service in the field to all current or prospective subscribers.
• Meet or exceed department goals concerning sales productivity.
• Report accurate sales activity and submit payment collections on a daily basis.
• Demonstrating how to use features of TWC equipment and explain products benefits to the customer.
• Call on each non-active home and resolve back balances through collection of balances or disconnection of services, collect unreturned equipment or sell customers new services.
• Responsibility includes scheduling customer installations and to verify that the person listed on the street address is the person contacted at the location.
• Audit assigned areas to investigate unauthorized service regularly.
• Building good customer relations in order to sell new/additional services to meet customer’s needs to keep the sales channel open.
• Must have the ability to deal with problems involving customers and several variables in different situations as well as maintain a professional attitude at all times.
• Formulate competitive intelligence and relative reporting to maximize early detection of competitor’s strategies. Report competitive activity on weekly basis.
• Work flexible hours including evenings and weekends.
• Attend department meetings as scheduled.
• Other duties as assigned.
• Perform other duties as assigned.
WORK ENVIRONMENT:
Outdoors conditions may include wet or humid, extreme cold or extensive heat. Job includes working inside complexes, as well as in home environments. HUMAN RELATIONS SKILLS REQUIRED:
Interact with customers, complex management, department management, and other employees. QUALIFICATIONS: EDUCATION:
• High school diploma or general education degree (GED).
• College or business degree preferred. EXPERIENCE:
• Previous sales and marketing experience required.
• Valid driver’s license, safe motor vehicle record, and a reliable vehicle with insurance are also necessary.
COMMUNICATION SKILL LEVEL:
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Necessary understanding to carry out instructions furnished in written, oral, or diagram form. MATERIALS AND EQUIPMENT USED:
Personal computer (ICOMS billing system), copier, calculator, telephone |