USA FL North Miami Beach General 6025655 Manager Retail Automotive Business Excellence Mgr RABE Job

Categories: Business Development

Job Description

Manager, Retail Automotive Business Excellence (Mgr RABE)

Mgr RABE is a consulting and coaching oriented position designed to drive long term sustainable, market share and customer focused improvement within a key target market for a luxury automotive client.

The primary objectives of this position will be to lead and create sustained long term improvement in the areas of:

• Profitability
• Market segment penetration 
• Customer satisfaction at the dealership level, while supporting a comprehensive corporate growth initiative.

 Responsibilities will include:

• Implementation of RABE program in the target market (retail performance improvement program)
• RABE Project management in the selected market
• Adaptation of a central RABE concept to market specific requirements
• Selection of external coaches, quality management, implementation and rollout to market, including but not limited to kickoff-off/debrief with field force
• Training/coachin external coaches (boot camp)
• Setting-up and coordinating detailed roll-out plan including budget management
• Conduct initial analysis, define RABE action plans and KPIs in conjunction with key dealership partners
• Coaching of General Manager and Sales/Aftersales Manager in dealership
• Regular follow-up visits (minimum: quarterly)
• Conduct (re) certification
• Conduct "Best in Class" business workshops (several times per year in every area)
• Assist and coordinate roll out of new luxury auto client retail improvement initiatives
• Strategic support of network development
• Close cooperation with luxury auto client dealer network regarding all aspects of RABE certification
• Market specific (in small/medium markets):
• Program coordination, KPI reporting, action plan tracking
• Coordination plan retail consultants

Job Requirements

Education/Experience Desired

• BS Marketing, or Business required 
• MBA preferred
• Experience with retail automotive critical
• Fluent in Spanish required
• Latin American automotive experience desired.