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Categories: Information Technology
Randstad Technologies is looking for a Desktop Support Engineer for a full-time position in Downtown Denver, CO
.Provides end-user support on the phone and in person by addressing all IT-related questions and issues generated by any full-time, contract or temporary employee and/or affiliate.
.Identify, prioritize, and escalate support tickets requiring urgent attention.
.Creates articles for the knowledge base to ensure common issues and configurations are well documented and available to employees to help facilitate self-service.
.Issues and tracks properly licensed software to employees.
.Issues and tracks IT hardware assets including computers, monitors, phones, peripherals, etc.
.Responsible for onboarding new employees including provisioning of equipment and logins and orienting employee to the environment.
.Performs facilities-related duties as required including, but not limited to: office moves, shipping/receiving, assembling modular furniture, etc.
.Coordinates with appropriate vendors for warranty repair of IT assets.
.Must be familiar enough to troubleshoot the following:
.Apple Mac OSX Operating Systems (10.6,10.7)
.Must be well organized, a strong communicator, and driven to succeed.
.This position requires disciplined flexibility.
.It is essential that the candidate have outstanding verbal and written communication skills as well as the ability to work well individually and as part of a team.
Randstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $22.5 billion global provider of HR services and the second largest staffing organization in the world.